FAQ
Find the answers to the most frequently asked questions here! If your question is not listed, please let us know via our contact page.
General questions
What is EnergeticX?
EnergeticX is a health supplement brand focused on promoting an energetic and healthy lifestyle.
What products does EnergeticX offer?
We offer a wide range of products including protein powders, vitamins, pre-workout supplements and more.
Why should I choose EnergeticX products?
Our products are designed to help you gain energy, improve your health and achieve your fitness goals.
Are EnergeticX products safe?
Yes, all our products are carefully composed and meet high quality and safety standards.
Are EnergeticX products suitable for vegetarians or vegans?
Yes, we offer products that are suitable for vegetarians and vegans. Please check the product information for details.
Ordering and Shipping
How do I place an order?
Go to our website, select the products you want and follow the instructions for checkout. You can easily pay with the most popular payment methods.
What are the shipping costs?
We offer free shipping on orders over €65 in the Netherlands. For orders under €65 we charge a shipping fee of €6.95. For international deliveries, other shipping fees may apply.
Please see our shipping policy for more information.
How long will it take for my order to arrive?
Total delivery time within the Netherlands & Belgium is 1-4 business days. For international orders, delivery times may vary.
Please see estimated delivery times in our Shipping Policy .
What if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, please contact us immediately at info@getenergeticx.com . We will assist you with a replacement or refund.
Returns
How long do I have to return a product?
You have 14 days after receiving your order to return a product. Make sure you notify us of your return within this period.
For more information, please review our returns policy .
What condition does the product need to be in to be eligible for return?Who pays the return costs?How can I request a return?How long does it take to receive my refund?
Product usage
How do I use EnergeticX products?Are there any side effects associated with EnergeticX products?Can I combine EnergeticX products with other supplements?
Quality and Ingredients:
Where do the ingredients for EnergeticX products come from?Are EnergeticX products free from artificial additives?Are EnergeticX products tested for safety and quality?
Health and Nutrition:
How can EnergeticX products help me with my health and fitness goals?Do you have products for specific dietary needs, such as vegans?What are some popular EnergeticX products?
Customer Service
How can I contact EnergeticX customer service?
Allergens
What is Lactose Intolerance?Can I Use Vegan Protein If I Am Not Lactose Intolerant?What is Gluten?What is the Difference Between Gluten Allergy and Gluten Intolerance?What are the Symptoms of a Gluten Allergy?What are the Symptoms of Gluten Intolerance (Celiac Disease)?What are Gluten-Free Alternatives?Are Oats Gluten-Free?Is Gluten Restriction Necessary for Everyone?
Vegan
Is vegan protein good for muscle building?What are the vegan protein sources?Are vegan protein sources more environmentally friendly?Do vegan protein powders come in different flavors?How can I use vegan protein?How much vegan protein do I need per day?Can I use vegan protein during pregnancy?Can vegan protein help with weight loss?Contact
Our customer service is available from Monday to Friday between 10:00 and 16:00.
Telephone:
Call us on +31850602904 for all your questions.
WhatsApp:
Send us a message via WhatsApp on +31850602904
E-mail:
Prefer to email? That's possible! Send your message to info@getenergeticx.com and we will contact you soon.
We are here for you!
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Vivre la Vie Group BV
Address: Hoogstedehof 5, Arnhem, Gelderland, 6812 DT, Netherlands
E-mail: info@getenergeticx.com
WhatsApp: +31850602904
Phone: +31850602904
Chamber of Commerce number: 92809030
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© 2024 EnergeticX, All rights reserved.
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What condition must the product be in to be returned?
The product must be unopened and in its original packaging. Please ensure that the product is in the same condition as you received it, including all accessories and documentation. More details can be found in our returns policy .
Who pays the return costs?
If you want to return the product because it is defective or delivered incorrectly, we will refund the return costs. If you return the product for other reasons, the return costs are at your expense. For more information, see our return policy .
How can I request a return?
You can request a return by sending an email to our customer service at info@getenergeticx.com . Please include your order number and the reason for the return. More details can be found in our returns policy .
How long does it take to receive my refund?
After receiving and inspecting the returned product, we will process your refund within 3 business days. The refund will be made to the original payment method. For more information, please review our Returns Policy .
Product usage
How do I use EnergeticX products?
Please refer to the product information on our website for specific usage instructions for each product.
Are there any side effects associated with EnergeticX products?
Most people do not experience side effects, but it is always advisable to read the product information and contact a healthcare provider or dietitian if you have any questions.
Can I combine EnergeticX products with other supplements?
In general, our products are safe to combine with other supplements, but always consult a healthcare professional if you have any doubts.
Quality and Ingredients
Where do the ingredients for EnergeticX products come from?
We carefully select our ingredients and suppliers. The products are produced from reliable sources from all over the world.
Are EnergeticX products free from artificial additives?
Our products are designed with minimal artificial additives. We are committed to quality.
Have EnergeticX products been tested for safety and quality?
Yes, our products are extensively tested to ensure they meet strict safety and quality standards such as HACCP and are manufactured under certified ISO 22000 conditions
Health and Nutrition
How can EnergeticX products help me with my health and fitness goals?
Our products are designed to support your energy, performance and overall well-being. Find out more here .
Do you have products for specific dietary needs, such as vegans?
Yes, we do offer products that are suitable for vegans. Please check the product information for details.
What are some popular products from EnergeticX?
Some of our popular products are the VeganVibe shakes, Whey Concentrate , Chrystal Whey Clear protein shake and the EnergizeX pre-workout.
Customer Service
How can I contact EnergeticX customer service?
You can contact us by email, phone, WhatsApp or our online contact form
Allergens
What is lactose intolerance?
Lactose intolerance is a condition in which the body does not produce enough of the enzyme lactase to break down lactose, the sugar in dairy products.
Can I use vegan protein if I am not lactose intolerant?
Yes, it is a healthy and sustainable alternative to dairy. Read more about this topic here .
What is gluten?
Gluten is a protein found in wheat, barley, rye and spelt.
What is the difference between gluten allergy and gluten intolerance?
Gluten allergy refers to an immune reaction to gluten, while gluten intolerance usually means that the body has difficulty digesting gluten without an immune reaction.
What are the symptoms of a gluten allergy?
Symptoms can vary, but often include abdominal pain, diarrhea, rash, and fatigue.
What are the symptoms of gluten intolerance (celiac disease)?
Celiac disease can cause similar symptoms to a gluten allergy, but can also lead to weight loss, anemia, and bone problems.
What are gluten-free alternatives?
Alternatives include gluten-free grains such as rice, corn, quinoa, and buckwheat, as well as gluten-free flours and meals.
Are oats gluten free?
Oats themselves are naturally gluten-free, but can be contaminated with gluten during processing. Look for certified gluten-free oats.
Is gluten restriction necessary for everyone?
No, gluten restriction is only necessary for people with a proven gluten allergy or intolerance. Most people can tolerate gluten without problems.
Vegan
Is vegan protein good for building muscle?
Yes, vegan protein, in any case from Energeticx, contains all essential amino acids and can support muscle growth.
What vegan protein sources are there?
Peas, rice, oats, hemp, soy and more.
Are vegan protein sources more environmentally friendly?
Yes, that is possible, they often have a smaller ecological footprint than dairy products.
Do vegan protein powders come in different flavors?
Yes, you can choose from several flavor options.
How can I use vegan protein?
It tastes best when mixed with water. You can also use plant-based milk or add it to smoothies and recipes.
How much vegan protein do I need per day?
This varies from person to person, but generally 1.6 to 2.2 grams of protein per kilogram of body weight is recommended. Read more about this here .
Can I use vegan protein during pregnancy?
Consult a doctor before adding (new) supplements to your diet.
Can Vegan Protein Help With Weight Loss?
It can be a healthy option, but weight loss requires a balanced diet and exercise. Want to know more? Read more here .